RETURNS OR EXCHANGES

I. Scope of Return Policy

The linen curtains sold on this website are home furnishing products; some items may be classified as custom-made or “Made-to-Order” products.

Therefore, the return policy is as follows:

Standard products (non-customized): Eligible for return or exchange if conditions are met.
Customized products (e.g., curtains made to specific dimensions): Returns without a specific reason are generally not accepted, unless there are quality issues or shipping errors.

II. Acceptable Reasons for Return

We accept requests for returns or exchanges in the following situations:

Receipt of incorrect items (mismatch in style, size, or color)
Product exhibits obvious quality issues or manufacturing defects
Severe damage caused during shipping (photographic proof required)

III. Return Request Timeline

Customers must submit a return request within 7–14 days of receiving the goods (based on the delivery confirmation timestamp).
Requests submitted after this period may not be accepted. IV. Non-Returnable Items

Returns or refunds are not accepted in the following cases:

Products that have been used or installed
Returns based on personal preference (e.g., dissatisfaction with color or size) without quality issues
Requests made beyond the specified return period
Issues caused by incorrect addresses or information provided by the customer
Custom-made or personalized products (unless there is a quality issue)
V. Return Process

To request a return, please follow these steps:

Contact customer service with your order number and a description of the issue
Provide photos or videos of the product as proof
Once approved by customer service, we will provide the return address and instructions
Ship the item back according to the instructions
We will process the refund or exchange after receiving and inspecting the item
VI. Refund Information
Refunds will be issued to the original payment method within 5–10 business days after the return is approved
Shipping costs:
Due to quality issues or incorrect shipment → We cover the shipping costs
Returns due to personal reasons (only applicable to eligible products) → Customer covers the shipping costs
Some banks or payment platforms may require additional processing time
VII. Exchange Policy

If the customer chooses to exchange the item:

Subject to stock availability, we will prioritize arranging an exchange for the same or a similar product
For custom products requiring modification, reproduction will be assessed on a case-by-case basis and may incur additional costs
VIII. Handling Quality Issues

If a product has quality issues, we will offer one of the following solutions:

Free replacement shipment
Full refund
Exchange for the same item

We are committed to ensuring that every linen curtain product meets high-quality standards.

IX. Logistics Liability

In the event of damage or loss caused by the logistics company during the return shipment, proof of shipment is required; we will assist in handling the claim with the carrier (e.g., UPS, FedEx, or USPS).